Bowman Medical International Inc.

RETURN POLICY

Return Policy

Bowman Medical International Inc will assemble a device for your patient to try in your office. But your patient must sign off on the device before taking it out of your office. Once the patient leaves your office with the device it is then a sold device and cannot be returned for a refund. Once the device has left your office the warranty is in affect and the device can be returned to our facility for repairs or requested adjustments at no cost for the period of one year.
 
If a patient signs off on a device, thereby allowing you to collect the funds through their insurance carrier, the device can still be returned to us at a later date for additional adjustments at no charge. But, the patient must decide whether the device is something they will ultimately keep before leaving your office with the device; as it can no longer be returned for a refund. 
 
We also ask that once a device is shipped to your office that you make every attempt to see your patient within two weeks of receiving the device. We offer a grace period of no longer than 30 days to either fit the device or have it returned to our facility. Once 30 days after shipping a device has passed, the device is now considered sold; unless contacting us in writing to explain the delay.
 
In the US we ship all devices via Priority mail; unless otherwise specified or requested. Depending on the location of your facility, the typical delivery time is between 2-3 days. Therefore, under normal circumstances you will typically have approximately 27 days after receiving the device to either fit the device to your patient or return the device to our facility for a refund or adjustments. Although there is a time limit on returns, there is no time limit on adjustments. Once adjustments are made and the device is returned to your facility the same requirements above apply starting again on the return shipping date of the device.